![]() ![]() Outcome: You should now be able to use the Microsoft Authenticator app on a new or reset mobile device. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Select I can't use my Microsoft Authenticator app right now to receive a text or call to verify your identity. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. ![]() Select Work or school account and then Sign in.ĭuring sign in, it will ask you to verify yourself. If not prompted to log in, select the three dots and then + Add account. In the app, log in using your email address and password if prompted. On your phone, download and install the Microsoft Authenticator app. ![]() Set up the Microsoft Authenticator app (for new and reset phones): Select Security info on the left side of the page.ĭelete the Microsoft Authenticator for your old device.Ĭhoose Authenticator app from the dropdown menu and follow the steps to set up the Authenticator app, Log into the with your full email address and OHIO password. Mobile device Solution Remove old devices (for new phones): Note: If you are replacing your only registered device with a new phone number, please contact the IT Service Desk for assistance. Follow these steps if you need to reactivate the Authenticator app on a smart phone or tablet after a factory reset or after replacing the device with a new one that has the same phone number. ![]()
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